Let’s not make any illusions about it. Running a restaurant is a difficult task, and it’s one made harder by the high level of competition in the industry. Today, staying at the head of the pack means making smart use of the emerging technologies available to you. Fortunately, there are a number of very useful software and hardware platforms you can integrate into your business model to improve the lives of your staff and your customers. Here are four technologies you should incorporate into your restaurant.
How Software’s Changing The Food Industry
In this article, we are going to read each and everything about the software’s changing the food industry.
Automated Reservation Management
Nothing will sever your relationship with potential customers more quickly than an antiquated or non-existent reservation system. A customer showing up to find a two-hour wait or to learn their reservation is unfulfilled can be a huge black mark on your business. Modern reservation managers allow customers to make their reservations without you having to dedicate a member of your staff to host duties. And it can adapt to your business by providing more accurate reporting for availability on the customer end and suggesting ideal seating arrangements for you based on the data available.
This is the sort of software that pays off in dividends. Customers will receive text updates that provide them with current information on wait times. The ability to take notes on your customers, from food preferences to potentially difficult behavior, allows your staff to prepare for their specific needs before they ever step into the door.
Cloud-Based Point of Sale
POS software isn’t anything new. Restaurateurs began chucking out their conventional cash registers and replacing them with graphical interfaces years ago, but the move towards cloud-based platforms have transformed the POS into a nerve center for modern businesses. They scale easily, and you can put a tablet in the hands of every server on the cheap, allowing them to accomplish everything they need right at the customer’s table. While maintaining a diverse social media presence is important, POS offer new tools to communicate with your clients.
You can integrate outreach like loyalty programs and newsletter subscriptions directly into many POS systems. Most POS software also offers inventory tracking standard, making it easier for your front of house and back of the house to communicate without having to make constant runs back and forth to the kitchen. But the biggest strength of a cloud-based solution may be the ease of use. There’s no need to maintain or configure your own servers. Just be sure to find a provider with a reputation for offering strong customer support.
While software and hardware combinations that allow touchscreen, ordering isn’t yet an industry standard, it’s one of the most revolutionary pieces of technology in the emerging market. These kiosks allow customers to place their order directly through the machine and receive the results immediately, allowing you to reduce overstaffing and minimize the stress on your employees. Touchscreen vendors can offer everything from ice cream mixed on the premises to customized soda dispensers. Of course, this sort of technology is best equipped for fast food, fast casual, and cafeteria style restaurants. But it could be a benefit to any casual restaurant looking to add a little more automation to the customer service experience.
Virtual Reality Training
Here’s where we get into the theoretical boundaries of the tech that’s changing restaurants. While it’s still in its formative stages, some restaurants are starting to make use of virtual reality and augmented reality headsets to lessen the load on trainers and provide a more immersive experience for new hires who need to learn the ins and outs of your restaurant infrastructure. For many of these platforms, new hires don’t even need to be on the premises, allowing them to get a feel for your culture and procedures without potentially getting in the way and creating a backup disaster during their initial training shifts.
Automated Kitchen Notifications
Back of house is a hectic place, and it can be difficult to keep track of what needs to be done when you’re stuck in a busy rush and a host of responsibilities are piling up. LED lighting can be set to timers, providing a sensible and soundless alert for important and time-sensitive tasks like changing out the load in your dishwasher or pulling items out of the fryer or off of the flattop. Ideally, this can create a responsive environment where your kitchen staff can get a lay of the land with just a glance.
These are the stuff which helps you in Changing the Food Industry including your restaurant or online store. If you are planning to do such things then you should read this article.